Questions

The questions we are asked most often. If yours is not here, the contact page reaches a real person.

Is anything posted to me?

Most designs here are digital: there is nothing to ship and nothing to wait for in the post. The exception is our printed invitations, which are marked as printed products on their product page and are made to order and posted to you.

How do my files arrive?

By email, sent to the address you use at checkout. For an editable design that email contains the link to your template; for a ready-made design it contains a link to your files. If nothing has arrived, check your spam folder and then message us — we will resend it.

Can I change the colours or the artwork?

No. You can change the text; the artwork, the palette, the size and the orientation stay as designed. That is what keeps the finished piece looking like the photographs.

Can I change the size?

The sizes supplied with each design are listed on its product page, and those are the sizes the design is drawn for. We cannot stretch a design to a size it was not made for, so please check the size list before ordering.

How long do I have access to my template?

Editable templates stay open for 90 days. After that, message us — we regularly extend access when asked. Designs that use Canva are copied into your own account, so they do not expire at all.

I have lost my link, or it has expired

Message us through the contact page with the email address you ordered with, and we will help you get back in.

Can I take it to a print shop?

Yes. Send them the PDF from your download and tell them the exact size from the product page. The files are 300 DPI, which is what a print shop expects. Our printing guide covers the details.

What do I need to edit a template?

A web browser. There is nothing to install, and no design software to buy. The editing guide explains the whole process.

Can I use a design for my business, or resell it?

Our files are licensed for personal use — print as many copies as your own event needs. They are not for resale, and the artwork is not to be reused in something you sell.

Do you take custom requests?

Ask us and we will tell you honestly whether we can help. We would rather say no than take an order we cannot get right.

Can I get a printed version?

For a few designs, yes — those are marked as printed products. Printed invitations are personalised by hand from the note you leave at checkout, you are sent a proof before printing, they currently ship within the United States only, and they take roughly three weeks from approval to arrival.

Something is wrong with my order

Message us through the contact page and describe what happened. Refund and cancellation terms live on the shipping and refund page.